We take the protection of your personal data very seriously. On this page, we explain which personal data we process when you use our online shop. Thermo, why we need this data, with whom we are allowed to share it and what rights you have regarding the processing of personal data.
1. Data controller
The controller responsible for the processing of personal data is:
Libi Elektro s.r.o.
At Folimance 2155/15, Vinohrady
120 00 Prague 2
ID: 08029784
VAT identification number: CZ08029784
The company is registered with the Prague City Court, Department C, under file number 311854.
Contact address:
Korytná 1538/4, 100 00 Prague 10
E-mail: [email protected]
Phone: +420 721 094 301
Online shop Thermo is operated by the company Libi Elektro s.r.o.
Líbi Thermo – powered by Líbi Elektro
2. What personal data do we process?
Depending on how you use our online shop, we process the following data in particular:
- First and Last Name,
- Billing and delivery address,
- Company name, company ID and VAT identification number, if you are purchasing as a business.
- E-mail address,
- telephone number,
- Information about the ordered goods and the progress of the order,
- Information about the chosen transport and payment method,
- Information relating to the payment and the status of the payment transaction,
- Data relating to complaints, services, contract cancellations or returns of goods,
- the content of the communication with us,
- Data provided when creating and using a customer account,
- Technical data relating to the use of the website, provided that its processing is legally permissible or you have given the necessary consent.
When paying via an external payment portal, some payment details are processed directly by the respective payment service provider. The seller typically does not receive the complete payment card details, but only the information necessary for identification and confirmation of the payment.
3. Why do we process personal data?
Order processing and contract fulfillment
We process personal data in particular to enable the following:
- Accept and process orders
- We will communicate with you regarding your order.
- accept and allocate a payment,
- Exhibition documents
- order or prepare goods
- to provide transport
- Deliver goods
- Process order changes
- to process the withdrawal from the contract,
- Complaint or service request.
The legal basis for this processing is in particular the performance of a contract or the taking of measures prior to its conclusion.
No separate consent from the customer is required for this processing.
Fulfillment of legal obligations
Due to legal obligations, particularly regarding the following data, we are required to store or otherwise process certain data:
- Accounting,
- Steer,
- Records of business transactions,
- Consumer protection
- Complaints,
- or other legal obligations related to our activities.
The legal basis in these cases is Fulfillment of the administrator’s legal obligation.
Protection of our rights and legitimate interests
Where necessary, we may also store and use personal data for the following purposes:
- Protection of our legal rights,
- Dispute resolution
- Defense against unjustified claims,
- Prevention of fraudulent or abusive behavior,
- to ensure the security of our systems,
- Records of the course of the contractual relationship.
The legal basis in these cases is legitimate interest of Líbi Elektro s.r.o.
4. Complaints and Service
When processing a complaint or service request, we process not only the customer’s identification and contact details, but also information and documents that are necessary to assess the case.
For example, it could be like this:
- Photos or videos of the product,
- Production or serial number,
- Information on installation and operation,
- Service or installation documentation,
- Revision or other technical documents,
- Communication with the customer,
- Data required for carrying out aid measures or transport.
If this is necessary for processing the case, the relevant data can also be transferred. Manufacturer, supplier, service partner, freight forwarder or other person involved in handling the complaint or the service.
For complaints and service requests, we primarily use the following address:
5. Data transmission to network operator
If the order requires transport, we will provide the freight forwarder with the data necessary for its execution.
This includes in particular:
Recipient’s name, delivery address, telephone number or email address, and information necessary to identify the shipment.
The freight forwarder needs this data, for example, to deliver the shipment, arrange a delivery date, contact the recipient, or resolve any complications during transport.
6. To whom personal data may be disclosed
Personal data may be disclosed to the extent necessary, in particular to the following categories of recipients:
- Freight forwarding and logistics companies,
- Payment service providers and banks
- Accounting and tax consulting providers
- Providers of web hosting, e-shop systems and IT services,
- Email and communication service providers,
- Manufacturers and suppliers of goods,
- Service partner
- possibly legal, tax or other professional advisors,
- to public authorities if we are legally obligated to provide data.
We do not transmit personal data to third parties simply so that they can freely use it for their own marketing purposes.
Persons processing personal data on our behalf may only process it to the extent necessary and under the legally prescribed conditions. The GDPR stipulates that the data processor must act in accordance with the documented instructions of the controller and have appropriate safeguards in place.
7. Customer account
When you create a customer account in our online shop, we process the data necessary for the operation of the account and the provision of related functions.
The account allows, among other things, an overview of orders, the storage of contact details, and other functions available in the online shop.
If you close your customer account, not all data relating to your orders will be automatically deleted. We are required to retain some of this data due to legal obligations or to protect our legal rights.
8. Business message
If you provide us with your electronic contact details in connection with a purchase, we may use them, in compliance with legal regulations, to make you offers. own similar products or services.
The customer has the option to continue receiving commercial communications at any time. simply decline.
If the law requires your consent for a particular type of commercial communication, we will only send that communication based on that consent.
You can object to the processing of your personal data for direct marketing purposes. You may object at any time.Following your objection, we will no longer process your personal data for this purpose. The data protection authority expressly confirms the customer’s right to object to the processing of their data for direct marketing purposes.
9. Cookies and website usage data
The online shop uses cookies and similar technologies.
Some cookies are necessary for the technical functioning of the online shop, for example for the function of the shopping cart, the ordering process or the security of the website.
We only use analytical, marketing or other optional cookies under the legally prescribed conditions and, if consent is required, only after it has been given.
Detailed information can be found on a separate page. Cookies and in the cookie settings bar.
10. How long do we store personal data?
We only store personal data for as long as we need it for the purpose for which it was collected, or as long as we are legally obliged to do so.
We store data related to the order and the contractual relationship for the period necessary to fulfill the contract, and subsequently for the period necessary to protect legal claims.
We retain accounting, tax and other legally required documents for the period stipulated in the applicable legislation.
Data relating to a complaint or service may be retained for the period necessary to resolve the case and subsequently for the period necessary to protect the rights of the seller or customer.
We process data that is used on the basis of consent until the consent is withdrawn or until the period for which the consent was given expires, unless there is another legal basis for further retention.
We will cease using personal data that we have used for direct marketing purposes based on legitimate interests as soon as you have lodged a legitimate objection.
11. Where do we obtain personal data from?
We obtain most of our personal data from ourselves. directly from youfor example when placing an order, creating an account, contacting us, submitting a complaint or filling out a form.
In some cases, we also receive data from another person, for example, if the customer specifies a different person as the recipient of the shipment, or from a freight forwarder, payment service provider, manufacturer or service partner in connection with the fulfillment of a contract or the processing of a specific case.
12. Data transfer outside the European Economic Area
Some providers of technical services or cloud services may process personal data outside the European Economic Area.
If such a transfer takes place, it will only occur under the conditions laid down in the GDPR, in particular on the basis of an adequacy decision by the European Commission or through another legally recognized mechanism and with appropriate safeguards in place.
13. Automated decision-making
Líbi Elektro s.r.o. does not make any automated individual decisions in connection with the normal operation of the online shop that would have legal consequences for the customer or similarly significantly affect him.
14. Your rights
In connection with the processing of personal data, you may have the following rights in particular, depending on the specific circumstances:
- You can obtain information about the processing of your personal data,
- Request access to your personal data,
- Request for the correction of inaccurate or incomplete data,
- You can request the deletion of your personal data, provided the legal requirements are met.
- Request for restriction of processing
- receive personal data in a portable format, provided the legal requirements are met.
- Objection to processing based on legitimate interests,
- You can object to the processing of your data for direct marketing purposes at any time.
- You can withdraw your consent if the processing is based on consent.
- File a complaint with the supervisory authority.
The right to erasure is not absolute. For example, we cannot delete data that we are required to retain due to legal regulations or that we absolutely need to protect or exercise legal claims.
The controller must respond to requests regarding rights under the GDPR without undue delay, generally within one month at the latest; in more complex cases, the statutory deadline may be extended under certain conditions.
15. How to exercise your rights
You can contact us with a request regarding the processing of personal data:
E-mail: [email protected]
or in writing to:
Libi Elektro s.r.o.
Trough 1538/4
100 00 Prague 10
To prevent personal data from being disclosed or altered by an unauthorized person, we may, in appropriate cases, require proof of the applicant’s identity.
16. Complaint to the Data Protection Office
If you believe that we are not processing your personal data in accordance with legal regulations, you have the right to lodge a complaint with the supervisory authority:
Office for Data Protection
Lieutenant Colonel Sochora 27
170 00 Prague 7
We recommend that you contact us directly first in case of a problem so that we can investigate the situation and resolve it if necessary.
17. Security of personal data
We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or unauthorized disclosure.
Access to personal data is restricted to individuals who require it to fulfill their professional, contractual, or legal obligations.
18. Changes to this information
We reserve the right to update this information, particularly if our services, the technologies used, our suppliers, or legal regulations change.
The most current version is always published on this page.
Valid from: 6, 9, 2026