For ovens, stoves, fireplace inserts and other bulky goods, the method and date of transport vary depending on the product, shipping location and destination country.
Therefore, for each product we state that current availability or expected shipping date.
Shipping is not the same as delivery.
Information provided about the product, for example:
In stock – Ships within 3 working days
This means that the goods are usually prepared and handed over to the freight forwarder within the specified timeframe.
This does not mean that the goods will be delivered to the customer’s address within the same timeframe.
The transport time itself must always be added to the shipping time.
For example, if the product is listed as follows: Shipping within 3 weekdays The shipment is en route to Spain. Please allow up to 3 working days for shipping and then approximately [number] additional business days. 5–15 Business days shipping.
The information currently listed for a specific product always takes precedence over the general information on this page.
Shipping goods from the Czech Republic
For goods marked as being shipped from the Czech Republic, you can expect the following approximate transport times after handover to the freight forwarder:
| Country of delivery | Estimated delivery time after shipment |
|---|---|
| Czech Republic | 1–4 working days |
| Slovakia | 2–5 working days |
| Germany | 2–5 working days |
| Austria | 2–5 working days |
| Poland | 2–6 working days |
| Hungary | 2–6 working days |
| Slovenia | 3–6 working days |
| Croatia | 3–6 working days |
| Romania | 4–8 working days |
| Bulgaria | 5–10 working days |
| Italy | 3–7 working days |
| France | 3–8 working days |
| Belgium | 2–5 working days |
| Netherlands | 2–5 working days |
| Luxembourg | 2–5 working days |
| Denmark | 3–7 working days |
| Sweden | 3–8 working days |
| Finland | 3–8 working days |
| Estonia | 4–8 working days |
| Latvia | 4–8 working days |
| Lithuania | 4–8 working days |
| Spain | 5–15 working days |
| Portugal | 5–15 working days |
| Ireland | 5–15 working days |
| Greece | 6–12 working days |
| Malta | individually, usually for a longer time |
| Cyprus | individually, usually for a longer time |
| Remote and difficult-to-access areas | individually, usually for a longer time |
The listed data are The figures provided are indicative and are calculated from the moment the shipment is handed over to the freight forwarder.They do not include the delivery time specified for a particular product and do not represent a guaranteed delivery date.
The actual delivery time may be affected in particular by the exact address, the type and weight of the shipment, the capacity of the transport company, public holidays, seasonal capacity or the difficult accessibility of the delivery location.
Shipping goods from abroad
Some products are shipped directly from the manufacturer or from a distribution center in another European country.
For each individual product, the shipping country and the expected delivery date are listed.if this information is essential for delivery.
For such goods, the actual delivery date is composed as follows: Time required for shipping the goods and the subsequent international transport to the destination country.
Summer and seasonal expedition restrictions
In some European countries, especially in Italy and SpainExtended company holidays and significantly reduced business activities are common at manufacturers, warehouses, and logistics centers during the peak summer season. For some companies, this reduction in operations may continue. more than two weeks.
Similar, longer-lasting restrictions could also occur at some manufacturers in France and other European countries.
During these periods, not only may transport itself be restricted, but above all Goods dispatch from a production or distribution warehouse.
This means that although the product may be available in the manufacturer’s warehouse, it may not be prepared and handed over to the carrier during a company-wide holiday.
For example, if goods are ordered in Italy or Spain during the August lockdown, they cannot be shipped until normal operations resume. This leads to longer delivery times.
An order placed in August can therefore only be delivered in September.
We strive to continuously update the expected delivery date for a given product.
Similar traffic and transport restrictions may also occur during Christmas and New Year holidays.
Pallet and oversized transport
Stoves, ranges, fireplace inserts and other heavy products are usually transported as Pallet or other special shipments.
Unless expressly agreed otherwise for a specific transport, the transport includes the transport and unloading of the shipment only within the scope of the agreed transport service.
Standard transport does not include bringing the product into a house or apartment, carrying it up stairs, moving it to the installation site, assembly, connection to a chimney or heating system, professional installation, commissioning of the product, or removal of the packaging material.
If you require top-notch service, please contact us before placing your order. We will then check the options for the specific product and your desired address.
Safety upon arrival and unloading
For heavy and palletized shipments, the delivery location must be safely accessible for the carrier’s vehicle.
The driver checks on site whether it is safe to arrive, stop and unload the cargo.
If arrival or unloading is dangerous due to the condition of the road, the gradient, the width or height of the passage, the loading capacity, the surface, snow, ice or other circumstances, the driver cannot be required to perform a dangerous driving maneuver.
If you know that your location is difficult to access, please let us know in advance.
Please be available for the delivery person.
Please indicate when ordering whether you require the following: Full delivery address and working telephone number.
If the freight forwarder refuses permission to the customer, the customer fails to appear at the agreed time, the address is incomplete, or other necessary cooperation is not provided, the freight forwarder may, for example, charge the following fees: repeated delivery or storage of a shipment.
If these additional costs arise for reasons attributable to the customer, they can be charged to the buyer.
A further delivery attempt may require prior payment of these additional costs.
Check the shipment upon receipt
We recommend checking the condition of the pallet, carton, protective elements and fastening straps upon receipt.
If the shipment is visibly damaged, we recommend that you report the damage to the carrier, accept the shipment conditionally, and document the condition with photos before unpacking and further handling.
In the case of obviously serious damage, acceptance of the shipment may be refused.
Detailed information can be found on the page. Complaints and returns.
Payment upon delivery
Cash payment upon delivery is possible. only for orders with a delivery address in the Czech Republic and only for orders where the chosen shipping method allows it.
For orders with a merchandise value exceeding 100 000 CZK including VAT, payment upon delivery is not possible.
For some lower-value orders, a prepayment may be required, particularly due to the nature, dimensions or weight of the goods, individual transport, or a special order with the manufacturer.
If a customer has refused to accept a cash-on-delivery shipment in the past without a valid reason, their next order may be subject to the following conditions: by prepayment.
Foreign orders cannot be paid for upon delivery.
Prepayment and international orders
Orders with a delivery address outside the Czech Republic must always be paid in advance.
When paying by bank transfer, the order is considered paid as soon as the corresponding amount has been credited to the account. Libi Elektro s.r.o.
Orders paid for in advance can only be shipped after receipt of the full amount, unless otherwise agreed.
The price for international shipments depends mainly on the country, the exact address, the dimensions and weight of the shipment.
For islands, remote or otherwise difficult-to-reach areas, it may be necessary to check prices and transport options individually.
Free Shipping
May be offered for selected products or orders. Free Shipping.
Free shipping refers to the agreed standard shipping to the customer and does not automatically include return shipping, assembly, installation or other additional services.
Free shipping on purchase does not mean that returns are free if you cancel the contract.
Do you need to check the date?
If a specific delivery date is important to you, we recommend… Please write or call before ordering..
For a specific product, we can check the current availability, shipping location, and realistic delivery expectations.
E-mail: [email protected]
Phone: +420 721 094 301